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Frequently Asked Queries

How do you acknowledge your users that you are dispensing the real pills?

If the pharmacy you are viewing is a legitimate one you can see two logo’s on your page which reveals the legitimacy of the website. VIPPS seal and FDA approved license on the page. Also, you can verify this from the authorized source. This verification is the token of authority provided for the legitimate and authorized drugstore. By purchasing here you can be sure of buying real and high-quality pills.

What should I do if I forget my account password?

The user has to contact our team members and you will be asked to provide your registered details such as the username, registered mobile number or email id. Our team after verification will reset your account and the user can generate the new password and can continue your access.

Is it possible to change the delivery address?

Yes, it is possible or our customers to change. While ordering a product you will be given an option to deliver your ordered products to a different location. By entering the correct address where your products will be delivered to that location. If you wish to change your address after placing the order then you should reach our customer care people to change the delivery address.

Why my order status is marked as pending?

Our team will hold some the orders during the verification process. All our orders placed will be cross-checked with the Rx and hence after verification, your order will be forwarded to the dispatching and delivering unit. If the prescription and your order are mismatched then our team members will cancel your order.

Is it obvious to collect my package without the knowledge of others?

Yes, all our orders placed will be handled with much care and in every instance. Our dispatching unit will handle every confirmed order. The product will be bubble wrapped double times and it will be sealed with the outer white covering. Finally, every product will be packed discreetly and the outer label holds the delivery address of the customer. The content of the pack will not be mentioned as bold or highlighting terms it will be denoted at the end of the label in smaller terms.

How to return the received order?

Every delivered order wishing to return will not be collected back by our executives. The user at their own expense should return the product by repacking in a proper manner assuring the safety of the product. After verifying the product from our side the confirmation mail on refund will be sent to you.

How secure is your website to access?

We maintain a high standard of providing immense patient care. Thus our websites are periodically updated with the latest version of the software and web security tools. In addition to encrypted secure service, we use piracy blocking software to ensure the high level of security to our customers.

Why my payment is incomplete without my id proof?

This identity check will be made at random places on our website while processing orders. This is due to the security reason to ensure your account and order is placed by you.

Is that mandatory to agree to all your terms and condition without exceptions?

Yes, it is necessary to read every single norm mentioned in our policy and after agreeing to all the perks you can access the website and can place orders from us.